Freilichtspiele Zermatt

FAQ

About the performance

In which language will the play be performed?
Languages spoken in the play: English, German and Valais German. The play has an English-speaking protagonist (just like «The Matterhorn Story» in 2015). The play will also be translated via audio guides for French-speaking visitors.

Will the presentation take place in all weather conditions?
Basically, yes. If the weather is too bad to hold a performance, this will be announced on the website by midday (or 11.00 a.m. on Sundays). In this case, tickets can be rebooked for another performance. Tickets will not be refunded.

What happens in the case of cancellation during the perfomance (e.g. due to changing weather conditions)?

If the show cannot be continued, then the following rules are applied:
If the show is cancelled during the first 45 minutes it counts as «not played» and your tickets can be rebooked for another performance.
If the show is cancelled during the second half (more than 45 minutes in), then it counts as «played» and your tickets lose their validity. 

In the case of cancellation you find more information about the proceeding here

How long does the performance last, and is there an interval?
The performance of MATTERHORN: NO LADIES PLEASE! lasts 90 minutes. There is no interval.

From what age is the play suitable?
The play is not suitable for children under 8 years of age.

Are sound, photo and film recordings allowed?
For copyright reasons, sound, photo and film recordings are not permitted during the performance.

Are there merchandise articles?
At the moment, no. If merchandise articles are available, this will be announced on this website.

How can I find out about the latest news of the open-air performances?
Browse through our new website and sign up for our newsletter. 

Tickets

How can I obtain tickets?
You will find information about all ordering options and ticket offices here.

What is the cheapest booking variant?
We recommend ordering your tickets online (out ticket shop).

Are there reductions for groups?
We are happy to grant tickets at reduced prices for groups of at least 10 persons. Please call us (+41 27 527 01 50) or send us an e-mail (info@freilichtspiele-zermatt.ch).

Do children, young people, apprentices, students or senior citizens benefit from a special price?
Children benefit from reduced admission prices. You can find the prices here. Children require their own ticket, and may not be taken on the knee of an adult.

Adolescents (16 years and older), students and senior citizens are not granted reduced admission prices.

Can I exchange or return my tickets?
When completing a ticket order, you have the option of taking out a ticket insurance with ALLIANZ at a cost of CHF 5.00 per ticket. If you have taken this insurance, you will be refunded the full cost of the ticket in case of unforeseen events, such as illness, accidents or a car breakdown on the way to the event. You can find more information about this in our General Terms and Conditions. Tickets without insurance can be neither exchanged nor refunded.

I've lost my tickets. What can I do?
Please contact us at kontakt@freilichtspiele-zermatt.ch or on +41 27 527 01 50.

Riffelberg venue

How do I get from Zermatt to the venue?
The play will be performed at the Riffelberg station on the Gornergrat. The Gornergrat Bahn mountain railway travels from Zermatt to Riffelberg according to the published timetable. To reach the theatre, please leave the train at Riffelberg Station. It is then only one minute by foot to the grandstand.

Clothing
The grandstand is not covered, and is located in a high alpine terrain at an altitude of 2'500 metres above sea level. Please bring the corresponding warm clothing with you. Sunglasses are also recommended in case of fine weather, as well as suitable sun protection for the matinee performances.

Is the venue wheelchair-accessible?
The performance venue on the Riffelberg and the grandstand are wheelchair-accessible.

Are there toilets for persons with a disability?
Yes, there is one wheelchair-accessible toilet in the Restaurant «Buffet & Bar Riffelberg».

When is the performance area open?
The area around the venue is accessible during the whole day. The grandstand will be opened 30 minutes before the start of the performance.

From when is the day/evening box office open?
The information and ticket office in Zermatt (Tel. +41 27 527 01 50) is situated in the departure hall of the Gornergrat Bahn mountain railway.

Opening hours are as follows:

Thursday and Friday: 2.00 p.m. – 7 p.m.
Saturday: Noon – 7 p.m.
Sunday and 1st of August: 9.30 a.m – 3 p.m.

Tickets can be obtained during the day from the office of Zermatt Tourism.

Are there refreshment facilities at the venue?
The Restaurant «Buffet & Bar Riffelberg» is open on each day. There will also be a small theatre take-away and drinks.

Can I bring my dog or my pet to the performance?
We're afraid not. For safety reasons pets are not permitted in the performance area during the performance.

My question isn't listed. Who can I contact?
The Freilichtspiele Zermatt team will be happy to answer questions of all kinds. You can reach us at kontakt@freilichtspiele-zermatt.ch or on +41 27 527 01 50.